F.A.Q.s
Frequently Asked Questions
Where are you located?
We have 2 offices located in the middle Tennessee area (Clarksville and Nashville).
Address (Clarksville, TN):
93 Beaumont St, Clarksville, TN 37040
Address (Nashville, TN):
406 Royal Parkway, Nashville, TN 37214
How can I schedule an appointment as a new client?
You can schedule an appointment by calling us at 931-274-7588, emailing us at sessions@imanibehavioralhealth.com, or filling out our online form by clicking here.
What do I need to have filled out or completed before my appointment?
Once scheduled, you will receive an email to the Client Portal prompting you to create a login. The email link does expire in about 2 to 3 days so we recommend at least creating a login so that your information is saved. On the Client Portal, there will be documents to fill out – most of them are e-sign; however, some of them require you to print the document and reupload it.
If you have any trouble with completing the documents, please call our office at 931-274-7588. The documents are Release of Information, Client Contact Form, Client History Form, Consent for Services, Notice of Privacy and Practice Policy, Emergency Contact, Client Insurance Form, and Payment Authorization.
What are my options if the clinician I am requesting is not available?
If the requested clinician is not available, we can set up a consultation with a different clinician or place you on the waitlist, so when the requested clinician has an opening, we can call you to get scheduled.
I was put on a waiting list for a clinician due to limited availability. What does this mean?
If we have limited availability, our admin team will collect your basic information (name, DOB, phone number), which office you would like to be scheduled for, and any preferences that you have (female or male clinician, preferred days/times, or an area of focus i.e. a clinician experienced with anxiety). Once added to the waitlist, and an opening becomes available, our admin team will call you, in your respective place on the waitlist, to get scheduled.
Who do I contact if I need to cancel my appointment?
To cancel an appointment, please notify your clinician or call the office at 931-274-7588 with at least 24 hour notice to avoid late cancellation fees.
What happens if I have to cancel my appointment with less than 24 hours' notice?
Our company has a late cancellation policy. If an appointment is canceled with less than 24 hour notice, there is a $50 fee. This fee can be waived if the appointment is rescheduled within the same week: however, it is dependent upon clinician availability. The fee also only applies to non-Tenncare or non-VA clients.
What happens if I do not show up for my appointment and do not alert the office and/or my clinician?
As mentioned earlier, our company has a late cancellation policy. No call no show appointments are marked as a missed appointment, and a $75 fee is incurred. Again, this is for non-Tenncare and non-VA clients.
Do you do Medication Management?
Currently, we do not offer medication management. However, we can refer you to local psychiatrists that offer this service.
What payment methods are accepted at your behavioral health office?
We accept various payment methods, including cash, credit/debit cards (Visa, MasterCard, American Express, and Discover), and electronic fund transfers. We can also assist with setting up payment plans if needed.
Do you accept insurance for behavioral health services?
Yes, we accept a wide range of insurance plans. It’s essential to contact our office to verify if your specific insurance plan is accepted and to discuss any co-pays. co-insurance or deductibles associated with your coverage. Call 931-274-7588 and ask for Jocelyn or email jocelyn.mcdonald@imanibehavioralhealth.com.
How can I verify my insurance coverage for behavioral health services?
You can contact our billing department to assist you in verifying your insurance coverage. Additionally, you can directly contact your insurance provider to understand your coverage details, including deductibles, co-pays, co-insurance and any pre-authorization requirements. Call 931-274-7588 and ask for Jocelyn or email jocelyn.mcdonald@imanibehavioralhealth.com.
What is a deductible, and how does it work in billing for behavioral health services?
A deductible is the amount you must pay out of pocket before your insurance coverage begins to pay for eligible services. Once your deductible is met, you may be responsible for co-pays or coinsurance as specified in your insurance plan.
How do co-pays work in billing for behavioral health services?
A co-pay is a fixed amount that you are required to pay at the time of service, as determined by your insurance plan. The amount can vary depending on your plan and the type of service you receive.
What happens if I have a high deductible plan?
If you have a high deductible plan, you may be responsible for covering the cost of your behavioral health services until your deductible is met. It’s crucial to understand your plan’s deductible and budget accordingly.
Do you offer financial assistance or sliding scale fees?
Yes, we offer financial assistance or our sliding scale program to clients who meet specific financial criteria by submitting 3 paystubs for all working individuals in the household and demonstrate financial assistance needs. Please contact the Clarksville Office Manager to inquire about these options and discuss eligibility by calling 931-274-7588 for the Clarksville or email kayla.harris@imanibehavioralhealth.com.
Can I set up a payment plan for my behavioral health services?
We understand that managing healthcare expenses can be challenging. We can work with you to set up a payment plan that suits your financial situation. Please contact our billing department to discuss your options, at 931-274-7588 or email jocelyn.mcdonald@imanibehavioralhealth.com.
How do I dispute a billing error or discrepancy?
If you believe there is an error or discrepancy in your bill, please contact our billing department immediately. We will investigate the issue and work with you to resolve it promptly. Please contact our billing department to discuss your options, at 931-274-7588 or email jocelyn.mcdonald@imanibehavioralhealth.com.
Can I receive a detailed statement of charges for my records or reimbursement purposes?
Yes, we can provide you with a detailed statement of charges upon request, which you can use for your records or insurance reimbursement purposes.
If you have any further questions or require assistance with billing-related matters, please do not hesitate to reach out to our billing department. We are here to support you and ensure a smooth billing experience. Please contact our billing department to discuss your options, at 931-274-7588 or email jocelyn.mcdonald@imanibehavioralhealth.com.
What is telehealth?
It is the use of telephone/cellular device or videoconferencing technology to provide the same mental health services you would receive in person. It can be completed with or without video. However, the preference would be with video as non-verbal’s are important to the therapeutic process. It is a decision you and your clinician would make based on the overall effectiveness of therapy.
What are the benefits of telehealth?
- Improved access to counseling as it can virtually be done anywhere where privacy can be upheld. This is also a plus for areas in Tennessee that don’t provide a lot of counseling services within a reasonable distance.
- HIPPA compliant software (this means that as long as you are in a private, confidential space that your sessions will uphold the same confidentiality and in-person session would have).
- More options in terms of scheduling as you do not have to factor in things such as drive time/traffic etc. and can even be scheduled during lunch breaks at work etc.
- Continuity of care (as in the pandemic that affected us all when Covid began, telehealth still allows services to continue).
- Reduction of exposure to infections such as the flu, covid, strep throat etc. By doing telehealth, you reduce the potential to spread illness or becoming ill from others.
What are some concerns with telehealth?
- Privacy (in order for telehealth to be effective and uphold the same confidentiality an in-person session would have; privacy is important but may not always be held such as in the case of children in the home etc.)
- Reliable technology and internet/cellular services are needed.
- Technical difficulties can occur whether it be from the counselor or the client.
- Visual/Audio quality may not suffice what is needed to conduct an efficient therapy session.
What is the efficiency of telehealth versus in person?
Telehealth can be just as effective, if not more effective than in-person sessions. Often times, telehealth allows a clinician to witness the client’s environment or even their boundary setting within their household, etc. when telehealth sessions are conducted that one wouldn’t ordinarily see with an in-person session.
What is needed for telehealth?
A cellular device or computer is needed. Majority of our clinicians use telehealth via our EHR system which you would access via your patient portal. However; a select few clinicians do use other HIPPA compliant software such as Google Meets or Psychology today based on either preference or if they are having issues with technology across various platforms.
Are there any location limitations to telehealth?
Yes, you must be located in Tennessee or limited areas in Kentucky to utilize our telehealth services.
What if I don’t connect with the clinician I am assigned to?
We understand the importance of connecting with your clinician. As a result, we welcome any feedback so that our clinical team can grow professionally. If there is an issue with your current therapist, please email our Chief Clinical Officer at tboone@imanibehavioralhealth.com with your concerns. The email will then be forwarded to one of our office managers who can better assist you and your needs to include a potential transfer to another therapist.
How do I apply to become an intern, supervisor, or clinician?
Please call our office at 931-274-7588 if you are interested in an internship. Our admin team will collect your information and share it with our intern coordinator and Director of Human Resources.
- Please check out our Career page https://imanibehavioralhealth.com/careers/ for current job opportunities and direct links to applications.
How can I request employment verification?
For Employment Verifications please email Dustin Savely, our Director of Human Resources at dsavely@imanibehavioralhealth.com
How can I inquire about previous employee separation reasoning?
For employee separation questions please email Dustin Savely, our Director of Human Resources at dsavely@imanibehavioralhealth.com
Where can I voice a concern that I have regarding the office and/or a staff member?
If your concern is regarding a clinician, please email our Chief Clinical Officer at tboone@imanibehavioralhealth.com
Where can I express positive feedback regarding a clinician and/or staff member?
Positive feedback is always welcomed and uplifts our clinical team and staff members. If you have had a great experience, please feel free to share with us here.
